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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Event Info

Getting Here

Public Transportation

Located in the urban heart of San Francisco's SoMa district, The Moscone Center is easily accessible by transit.

BART offers fast, convenient regional service and MUNI Metro provides light rail service throughout the City. To reach Moscone North & South, take BART or MUNI to Montgomery or Powell station. To reach Moscone West, take BART or MUNI to Powell station.

Caltrain offers a frequent schedule into the nearby station at 4th & Townsend Streets. All of these stations are within a few minutes' walk of The Moscone Center.

Ferries offer transport between San Francisco and cities located across the San Francisco Bay's waters. The San Francisco Bay Ferry provides weekday, weekend, holiday, and seasonal services to nine terminal locations around the Bay including Alameda, Oakland, and Vallejo. From San Francisco's Ferry Terminal riders can connect to surface and subway options taking them to The Moscone Center.

San Francisco has an incredible network of bike lanes for those traveling from within the City. To help you find these please visit the SFMTA Bike Network map.

Parking

The Moscone Center does not offer on-site parking.

No parking is permitted in the South Driveway (loading & unloading only), in the North or West Cutouts, at the curbs, on the ramps, docks, or any other areas within The Moscone Center.

Access for emergency vehicles must remain clear at all times.

Any unauthorized vehicles parked in The Moscone Center are subject to towing at the owners expense, immediately and without notice. Repeated parking by the same unauthorized vehicles may result in that person being unable to work at the facility for future events.

Several publicly owned parking garages offering more than 7,000 parking spaces for event attendees and partners surround The Moscone Center. We recommend the parking garage on 5th and Mission, as they are open 24/7. For more information, please click here. For more information on convenient parking and transit options follow this link: Directions and Parking for The Moscone Center.

Health & Safety

The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

COVID-19 Warning

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

Attendee Promise & Health Acknowledgement

All attendees agree to follow event policies (including health and safety policies) and posted instructions while at the event. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.

Public Safety

Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.

Please note that we will implement safety screenings upon entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via SMS.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.

Code of Conduct

Goldenvoice and Moscone Center are committed to creating a safe, comfortable, and family-friendly experience for our guests. The following actions may result in ejection from the event:

  • Profanity or other offensive language, whether spoken or appearing on apparel or memorabilia
  • Intoxication and or signs of Impairment related to excessive alcohol consumption
  • Bringing prohibited items into event grounds (venue and or camping)
  • Throwing of items or liquids
  • Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism
  • Entering the stage or accessing seated/restricted areas at any time without proper passes
  • Public nudity/indecency, including urinating in public (anywhere other than the proper restroom)
  • Engaging in sexual behavior in public
  • Possession/use/sale of illegal drugs
  • Fighting or other threatening behavior that may harm, endanger, threaten, or bring discomfort to anyone
  • Damage, destruction, vandalism, or theft of any property
  • Fraudulently claiming a disability or abuse of Accessibility (ADA) services
  • Sitting/Standing/Loitering in designated Fire Lanes and Pedestrian walkways
  • Violation of state or local laws

FAQ

  • What time does the event start and end?

    Venue doors are at 6pm, show will start at 6pm

  • What is your age policy?

    This event is 18+. You must be 18 on the day(s) you plan to attend

  • What does the venue accept as a “Valid ID”

    A valid government-issued photo ID is required for entry. Expired ID will not be accepted for entry. Mobile Driver’s license will NOT be accepted at this time. No one under the age of 18 will be allowed entry into the event even if accompanied by an individual 18 years of age or older.

    COPES OR PICTURES OF ID WILL NOT BE ACCEPTED.

  • How do I buy tickets?

    You can purchase your tickets here

  • How do I access my tickets?

    Our tickets are delivered via AXS Mobile. Please be sure to download the AXS app using the email address associated with your purchase. Still can’t find your tickets? Please reach out to your point of purchase.

  • I am disabled, or have an injury - do I need to purchase Accessible Seating?

    For further information on Accessible Seating, please reach out to adafestivals@goldenvoice.com

  • I am no longer able to attend, can I get a refund?

    Sorry, we do not offer refunds. You can resell your tickets using our AXS mobile app.

  • Are credit cards accepted? What about cash?

    Moscone Center is a cashless venue. Major credit cards will be accepted. Contactless payment solutions and contactless cards will also be accepted.

  • Will there be coat check available?

    There will not be coat check available, but we will have lockers available for purchase. Please click here for more info.

  • Will there be free water refill stations?

    Yes, please check back closer to the event for specific location.

  • Will there be food available?

    Yes, there will be a variety of concession stands.

  • How do I get directions to the event and where can I park?

    All transportation info can be found here

  • Do you have lost & found?

    Yes, please check back closer to the event for specific locations.

  • Is there parking available?

    The closest parking garage can be found HERE.

  • What is your bag policy?

    Goldenvoice advises patrons not to bring any bags to its festival, as all bags, backpacks, and other carriers are prohibited from entering its events with the following exceptions (in each case, after passing inspection):

    • Approved clear bags no larger than 12” x 6” x 12”. They include the following clear bags:
      • Clear Backpacks
      • Clear Fanny Packs
      • Clear Bags
      • Clear Purses
    • One-gallon clear plastic zip-top bags
    • Small clutch bags that do not exceed 4.5” x 6.5”, with or without a handle or strap, may be brought into the event space.
    • Hydration packs that are:
      • Empty upon entry
      • 2L or less
      • 2 main compartments or fewer
    • Diaper Bag, as long as accompanied by a child
    • Medically necessary items or equipment that do not fit within the bag policy requirements after proper inspection.
  • Are cameras allowed in?
    • Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.
    • Cameras can be refused at security discretion upon entry.
    • Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.
  • Can I bring my prescription medication (inhalers, insulin, etc.)?

    Before entering the event, please make sure all medications are properly labeled. Names on prescriptions must match you government-issued ID. Notify a security guard at the entrance and the medical stand onsite will assist with medication verification and/or storage of medications.

  • Can I bring Nalaxone with me?

    Yes, Nalaxone is permitted for personal use. For resources on overdose prevention in San Francisco, click HERE.

  • Will there be a designated breast pumping area?

    Yes. BYOP (bring your own pump) to our medical locations. We will provide power for electric pumps as well as washing stations (non-portable) with soap and sanitizing wipes. We are unable to provide refrigeration, but you may bring a soft-bodied cooler or bag, 11.5x6.5x8.5” or smaller with your pump, cold packs, and empty bottles. No glass bottles permitted.

Prohibited Items

In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

  • Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
  • Aerosol Products
  • Air Horns
  • Animals /Pets (Service Animals ONLY)
  • Audio Recording Devices
  • Bad Vibes
  • Balloons / Balls / Inflatable Balls / Frisbees
  • Bicycles / Skates / Scooters or Skateboards
  • Body Armor
  • Chains or Chain Wallets
  • Chairs
  • Coolers
  • Drones / Remote Control Aircraft / Cars or Toys
  • Flammables (Fireworks, Explosives / Sky Lanterns / Road Flares, etc)
  • Flags / Totems / Kites
  • Flashlights
  • Flyers / Samples / Giveaways / Promotional Items
  • Glass Bottles or Containers
  • Glow Sticks / Light Sticks / Laser Pointers / LED Gloves
  • Hammocks
  • High Visibility Vests
  • Hula Hoops / Flow Toys
  • Illegal Drugs or Drug Paraphernalia
  • Instruments
  • IV Bags or Supplies
  • Markers / Spray Paint / Paint Pens
  • Massagers
  • Non-Personal Protective Equipment (PPE) Masks (e.g., costume)
  • Outside Food or Beverage
  • PCs / Laptops / Tablets / IT Equipment
  • Personal Vehicles - Bicycles, scooters, electric scooters, skateboards, hoverboards, segways, golf carts, self-balanced wheels, horses, etc. Personal mobility devices for Accessibility /ADA guests ONLY
  • Professional Cameras
  • Selfie Sticks / Tripods
  • Smelling Salts*
  • Stuffed Animals
  • Tailgating
  • Tents, Tarps or Sleeping Bags
  • Toy Guns / Water Guns / Sling Shots
  • Umbrellas
  • Video Cameras
  • Wagons / Wheeled Carts
  • Walkie Talkies
  • Weapons (Guns, Knives, Ammunition, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

Contact Us

Need more info? Email us at:
info@goldenvoice.com
Our customer service team will respond as soon as they are able to.

Ticketing questions? Email us at:
sfticketsupport@goldenvoice.com
Or visit the Guest Services table upon arrival.

For any accessibility related questions, email us at:
adafestivals@goldenvoice.com